ABOUT LOKAL
Lokal (brand name of “Behtar Technology Private Limited”, having its registered office at support@getlokalapp.com enables hyperlocal platforms to connect people across India by sharing local updates, help recruiters hire nearby, assist families in finding matches, offer peer support and offering expert advices for emotional wellbeing among others. Lokal is a community built on meaningful, kind connections, genuine engagement and with a vision to learn and grow together focusing on enabling access to engagement, content sharing and conversation in a regional language of the choice of the user.
While you are free to foster meaningful, kind connections, genuine engagement and interactions and share content, certain types of behaviour and interactions are strictly not allowed. Please refer to our Community Guidelines to understand what is permitted and what is prohibited on Lokal.
LOKAL TERMS OF USE
We have set out these Terms of Use (“Terms”) along with the respective Terms of Use of each platform to help ensure that everyone has a safe, respectful, and smooth experience on platform/s enabled by Lokal. These Terms along with the respective Terms of Use of each platform constitute an agreement between you and Lokal, if you do not agree to these Terms, then do not access or use platforms enabled by Lokal. The respective Terms of Use of each platform supersedes these Terms in case of any contradiction/ conflict and addressing any specific use-case.
Please also ensure that you are permitted to access and use the products enable by Lokal under the laws of your jurisdiction.
CHANGES TO THE TERMS
We may update the Terms, Community Guidelines and Platform Policies time to time, including to reflect changes in the services we offer via different platforms enabled by Lokal. This may include modifying, disabling, or removing certain features or services, either temporarily or permanently, at our discretion.
Where any change is material or affects your rights or obligations, we will take reasonable steps to notify you, for example, by updating this page or showing an in-app notification for different products as and when applicable.
If any change requires your consent under applicable law, we will obtain it before implementing the change.
By continuing to use the platforms enabled by Lokal after updated Platform Policies take effect, you agree to be bound by them. We encourage you to review this page periodically to stay informed about any updates.
ELIGIBILITY
You must be eighteen (18) or older to use Astrolokal, Matrimony, Lokal Jobs, Sahi Jobs, Agrilokal Dostt and Eaze. Creating a profile that shows you as under (eighteen) 18 is strictly prohibited. We may ask for ID to verify your age, and anyone found to be underage will be blocked from the platform. You must be thirteen (13) or older and have legal parental or guardian consent to use GyanTV, creating profiles that shows you as under (thirteen) 13 is strictly prohibited. We may ask for ID to verify you age and anyone found to be underage will be blocked from the platform.
SIGNING UP
To use the platforms enabled by Lokal, you’ll need to create an account by providing your username, mobile number, gender and age. Please refer to our Privacy Policy for details. Once you have created an account, you can use the Services on the platforms enabled by Lokal.
You agree to provide accurate and complete information during registration and to keep it up to date. You are responsible for all activity that takes place through your account, so please keep your login credentials secure. If you notice any unauthorised use of your account, please contact our support team immediately.
Your use of the App means you agree to how we handle your personal data as described in our Privacy Policy. Please review it to understand what data we collect and how we use it.
Subject to our Platform Policies, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the App and Services. This includes any software we provide as part of the App, which may be updated automatically from time to time.
ACCOUNT SUSPENSION, BLOCKING, OR DELETION
We may suspend, block, or delete your account in the following circumstances:
- If your account remains inactive for a prolonged period, as defined in our internal policies
- If we are directed to do so by a competent authority under applicable law
- If you violate any of our Platform Policies
Where possible, we will notify you before taking such action. However, we reserve the right to act without notice in cases involving legal obligations, serious violations, or risk to the safety of other users or the platforms.
USER OBLIGATIONS
Use the platforms Lawfully and Respectfully
You must not use the platforms in a way that:
- violates any law (in India or elsewhere)
- attempts to bypass technical protections, or interfere with or overload our systems, for example, by spamming features, introducing malicious code, scraping data, attempting unauthorised access, or using automated tools or scripts to misuse the platform
- interferes with other users’ experience
- infringes any intellectual property rights (ours or others')
Provide Accurate Information
You must use your correct phone number and gender to access our Services. Do not provide false information or impersonate anyone while using the platforms.
Keep Your Account Secure
You are responsible for all activity on your account. Do not share your login credentials, phone number, OTPs, or payment details with anyone. We are not liable if you choose to share such information with other users.
Do not allow anyone else to access or use your account. Each account is tied to a single phone number and must only be used by the individual who registered it.
If another user asks you for sensitive information, report them to us immediately.
Follow our Community Guidelines
All interactions on the platforms must follow our Community Guidelines. If you violate them, we may take action such as suspending or permanently terminating your account. You may write to us at ______________ if you wish to appeal any action taken.
Do Not Share Prohibited Content
You must not use the platforms to share any content that is illegal, harmful, or violates our Community Guidelines. This includes, but is not limited to, content that is obscene, discriminatory, promotes hate or violence, or is harmful to minors.
For a complete list of what is and is not allowed on the platforms please read our Community Guidelines. We reserve the right to remove any content that violates these policies and take appropriate action against your account.
Legal Disclosures and Our Liability
We may share your information with law enforcement or other authorities if required to do so by law, or if we believe it is reasonably necessary to:
- Respond to a valid legal request
- Protect the rights, safety, or property of the platforms, its users, or the public
- Prevent fraud, misuse, or security risks
Please note that while we work to keep the platforms safe, we are not responsible for the actions of other users, whether on or off the platforms.
Respect Intellectual Property
You retain ownership of any content you create and share. However, you must not use the platforms to violate anyone else’s intellectual property rights, including ours.
If you use content provided by platforms, we retain ownership of all related intellectual property rights. Any unauthorised use may result in suspension or termination of your account, or other appropriate action in accordance with our Platform Policies.
Deleting Your Account and Data Retention
You can delete your account at any time. If you do, we may retain some of your data for a limited period in case you choose to reactivate it. To learn more about how we use, store, or delete your information, please refer to our Privacy Policy.
OUR RESPONSIBILITY AND LIMITATIONS
Lokal provides platforms for users to connect to foster meaningful, kind connections, genuine engagement and with a vision to learn and grow together. We do not create, control, or endorse the content or interactions shared by users.
We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any third party, including in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
THIRD-PARTY LINKS AND TOOLS
Platforms enabled by Lokal may contain links to external websites or include third-party features, such as AI tools or social sharing options. These are operated independently and are not controlled by us.
We are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of such features is at your own discretion and will be governed by their own terms and policies.
INTELLECTUAL PROPERTY
Your use of the platforms must comply with all applicable laws on copyright, trademarks, patents, and other intellectual property rights. You are responsible for ensuring that anything you do on the platforms does not violate someone else’s rights.
We own all intellectual property rights in the content, design, features, and trademarks made available by the platforms. This includes our name, logo, and software. You may not copy, use, or distribute any of this without our permission.
If any third-party content or tools appear on the platforms, the rights in that material remain with the respective owners. You may need to get their permission if you wish to use it outside the platforms.
We respect the intellectual property rights of others and expect users to do the same. If you infringe someone’s rights, you may be held directly responsible.
DISCLAIMERS AND LIMITATION OF LIABILITY
Platforms enabled by Lokal are provided to you on an as is where is basis. We make no representations or warranties, express or implied, about the Lokal, its Services, or the content shared on it. This includes any warranties regarding fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not guarantee that the platforms will be uninterrupted, error-free, or that the information provided through the platforms will be accurate.
You use the platforms and Services at your own risk. We do not monitor user behaviour or conduct background checks, and we are not responsible for the actions or conduct of other users, whether on or off the platfroms.
To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of the platforms or Services. This includes direct, indirect, incidental, special, or consequential losses, including loss of data, revenue, profits, reputation, or claims made by third parties. If we are held liable under applicable law, our total liability will be limited to the amount you paid (if any) for Services on the respective platform in the six (6) months prior to the event giving rise to the claim.
INDEMNITY
By using the platforms enabled by Lokal, you agree to take full responsibility for your actions. You agree to indemnify and hold harmless Lokal, its affiliates, officers, directors, employees, agents, successors, and assigns from and against any claims, demands, proceedings, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
- your access to or use of the platforms and its Services;
- any breach of these Terms by you;
- any violation by you of another person’s rights, including intellectual property, privacy, or consumer protection rights;
- any violation of law or contractual obligations by you;
- your negligence or wilful misconduct.
This obligation will continue to apply even after these Terms have ended.
We reserve the sole right to manage, settle, or resolve any claims brought against us, without requiring your prior approval. You agree to cooperate with us, at our request, in defending or settling any such claims.
DISPUTE RESOLUTION
These Terms shall be governed by the laws of India. Any disputes or claims arising from or in connection with these Terms, the platforms, or the Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
TERMINATION AND REMEDIES
These Terms take effect from the date you accept them and continue until terminated.
We may suspend or terminate your account, or restrict access to the platfroms or specific features, at any time, with or without notice, if we believe you have violated these Terms, misused the platforms, or engaged in unlawful or inappropriate conduct (on or off the platforms). This may include cancelling subscriptions without refund and reporting your conduct to law enforcement.
Termination includes removal of access to your account and deletion of related information, in accordance with our Privacy Policy. We are not liable to you or any third party for any such action.
Provisions that by their nature should survive, such as those relating to dispute resolution, disclaimers, limitations of liability, and indemnity, will remain in effect even after termination.
Unauthorised use of the platform or Services may lead to action under these Terms or applicable law.
GRIEVANCE REDRESSAL MECHANISM
If you have any complaints, concerns, or grievances regarding your rights under these Terms, or the Services provided to you, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.
- Email Support
For service-related issues such as app performance, please contact our support team at support@getlokalapp.com.