Welcome to Lokal’s Privacy Policy. This document explains how Behtar Technology Pvt Ltd ("Lokal", "we", "us", or "our") collects, uses, stores, and shares your personal information while you use the platforms enabled by Lokal, and how you can manage your data and privacy choices while using the app.
We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom.
This Privacy Policy applies to all features, products, and services offered through platforms enabled by Lokal.
Please read this Privacy Policy along with our Terms and Conditions of Use of the respective platforms. In case of any conflict between the two, this Privacy Policy will override the Terms.
If you have any questions, feel free to reach out at support@getlokalapp.com.
THE INFORMATION WE COLLECT AND HOW WE USE IT
We collect personal information to help set up and operate your account, provide our services, comply with legal requirements, and improve user experience of the respective platform enabled by Lokal. The table below outlines the categories of data we collect, how we collect it, and how we use it.
In addition to the above, we may also use your personal data to perform analytics and usage analysis (including through aggregated or pseudonymised data) to understand how users interact with the platform and improve the performance, design, and safety of the platforms enabled by Lokal.
HOW WE SHARE YOUR INFORMATION
We do not share your personal information publicly or make it visible to other users outside of private, user-initiated interactions such as audio or video calls or via chat or your interaction with the relevant profiles/ posts/content. However, we may share your information in the following circumstances:
- With other users/profiles you interact with
When you participate in an audio or video call, or chat with other users, or interact with the relevant profiles/ posts/content; limited profile information, such as your username, profile picture (if applicable), and call status (is applicable), may be visible to the person you are speaking with. We do not share your phone number or any sensitive personal information unless you choose to disclose it during the interaction.
- With your consent
We may share your information with third-party services or platforms only when you explicitly allow us to do so. For example, if you choose to send a call invitation via WhatsApp or SMS, those platforms’ privacy policies will apply to the shared data.
- With our service providers
We engage trusted third-party service providers to help operate and maintain platforms enabled by Lokal. These may include:
- Cloud storage and hosting services
- Call infrastructure providers
- Analytics and diagnostics partners
- Customer support tools
- Security and fraud detection services
- User engagement and notification platforms
- AI service providers, including providers of content moderation tools, chatbot infrastructure, and prompt generation systems
These providers only process your information on our behalf and under strict confidentiality and data protection obligations.
- For legal and safety reasons
We may disclose your information if necessary to:
- Comply with applicable laws, legal proceedings, or valid government requests
- Respond to law enforcement inquiries
- Enforce our Terms and Conditions of Use of respective platforms or investigate policy violations
- Detect or prevent fraud, abuse, or technical issues
- Protect the rights, safety, and property of platforms enabled by Lokal, our users, or the public
- With our group entities
We may share your information with our parent company, subsidiaries, and affiliated entities to support the provision, improvement, and security of products enabled by Lokal.
- In case of a business transfer
If Lokal is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the relevant third party as part of that transaction. If such a transfer affects your rights, we will notify you as required by law.
- Aggregated or de-identified information
We may share aggregated or de-identified data (which cannot be used to personally identify you) with partners or third parties for analytics, research, or service improvement purposes.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We use a combination of technical, physical, and administrative measures to help keep your personal information safe from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These safeguards are designed based on the type of information we collect, and the risks involved.
However, your account security also depends on you. Please keep your login details, especially your password, confidential details and do not share them with anyone.
While we take reasonable steps to protect your information, no system is completely secure. Information shared over the internet always carries some risk. We cannot guarantee that our safeguards will stop every unauthorized attempt to access or misuse your personal data.
If we ever identify a suspected breach of your personal information, we have procedures in place to respond. Where required by law, we will notify you and the relevant authorities as soon as possible.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. For material changes that affect your rights or how we use your data, we will reach out to you directly, such as through an in-app notification, or SMS.
We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.
DATA RETENTION
We retain your personal information only for as long as it is needed to provide our services and for other lawful purposes.
If you request deletion of your account or content, we will remove your data from our active systems. However, copies of certain information may continue to exist in backup storage or archived versions of the platform.
Also, because of the way the internet works, content that has been shared or saved by other users may continue to exist outside our control, even after deletion. This includes screenshots or downloads shared through other platforms.
YOUR RIGHTS
Under Indian data protection laws, you have certain rights in relation to your personal data. These include:
- Review and correction
You have the right to review the personal data you have provided and request correction of any incomplete or inaccurate information we hold. We may need to verify the accuracy of the updated data before making the change.
- Withdraw consent
Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal.
Additionally, if you withdraw your consent, object to processing, or choose not to provide certain personal information, we may be unable to provide some or all of our services to you.
- How to exercise your rights
To exercise any of these rights, please contact us at support@getlokalapp.com.For your safety, we may ask you to verify your identity before we process your request.
- Marketing communications
You can opt out of receiving marketing communications from us at any time by:
Emailing us at support@getlokalapp.com
Please note that even if you opt out of marketing, we may still contact you with important service-related or administrative messages, as permitted by law.
GRIEVANCE REDRESSAL MECHANISM
If you have any complaints, concerns, or grievances regarding your personal data or this Privacy Policy, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.
- Email Support
For service-related issues such as app performance, please contact our support team at support@getlokalapp.com.